Harvard in Tech Spotlight: David Dintenfass, Chief Marketing Officer & Head of Experience Design at Fidelity Investments

David Dintenfass

I spoke with David Dintenfass, Chief Marketing Officer & Head of Experience Design at Fidelity Investments. In his role, Mr. Dintenfass leads Fidelity’s retail customer strategy, enterprise experience design, marketing, and brand.

Prior to joining Fidelity in July, 2015, Mr. Dintenfass spent five years at Bank of America, Inc. in a variety of strategy and marketing roles including Head of Marketing for Consumer Banking and Wealth Management, leading marketing and digital sales across Merrill Lynch, US Trust, and Bank of America’s Consumer Bank.

Prior to Bank of America, Mr. Dintenfass was at Procter & Gamble, Inc. in a variety of domestic and global business management roles. Mr. Dintenfass started his career as a consultant at McKinsey & Company, Inc.

Mr. Dintenfass received a dual Bachelor of Arts degree in Economics and International Relations from Brown University with Highest Honors, and an MBA from Harvard Business School with High Distinction.

Could you share more about your journey to Fidelity? In particular, could you highlight what, in your view, are the most pivotal moments?

What is the most important lesson you have learned throughout the course of your career about effective marketing?

How do you design and cultivate cultures and organizational structures and systems to be nimble even if they are large in size?

What is the most surprising thing you have learned about conducting user research? How do you understand and incorporate nonverbal communication from users?

How have you seen talent and skillsets evolve in roles on your team?

Looking back on your time at Harvard, what would you have done more of or done differently?

What advice would you give your younger self?

Chief of Staff at Beacons | Harvard alum | https://beacons.ai/jessicali